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Report -
This report examines patient experience of the relocation of dialysis treatment from Wythenshawe Hospital to Altrincham Hospital. -
Report -
The board met on Tuesday 16th May 2017. To view the minutes of this meeting click the link below. -
Report -
A review was carried out of the 111 telephone operator service using the ‘mystery shopper’ model. Over a period of six months calls were made to the 111 number and a variety of scenarios presented to the operators. -
Report -
The board met on Tuesday 18th July 2017. Find out what was covered by clicking the link below. -
Advice and Information -
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
Report -
Using a walkthrough, this report provides a comparison between the three A&E departments in Manchester for people with urgent mental health needs. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
Report -
The board met on Tuesday 19th September 2017. Find out what was covered by clicking the link below. -
Report -
We are delighted to be able to share our annual report for 2016-17. It showcases our work over the last 12 months. -
Report -
Our report aims to highlight the gaps in services people face when diagnosed with dementia at an early age. The report makes recommendations which it’s hoped will be used in gearing up for these much needed services in Manchester. -
Report -
Using a walkthrough, this report aims to share the experiences of people with learning disabilities as they navigate through three outpatient services in Manchester's hospitals. -
Report -
The board met on Tuesday 21st November 2017. Find out what was covered by clicking the link below. -
Report -
We conducted a review into the new 7-day GP service using a 'mystery shopper' exercise. We found that the service is failing many local people, with only 40% of GP practices offering the service. -
Report -
This report displays our research into the access to mental health services for homeless people in Manchester. It includes the result of outreach done with homeless people and an analysis of the current NHS provision. -
Advice and Information -
Avoid the wait at the GP and know when to visit your pharmacist instead. Look at how your pharmacist can help you. -
Report -
Healthwatch Manchester recently conducted an investigation through a ‘mystery shopper’ exercise, into the barriers faced registering with a GP practice in Manchester. -
News -
Healthwatch Manchester recently conducted an investigation into the barriers faced when registering with a GP practice -
Report -
The board met on Tuesday 21st January 2020. Find out what was discussed here. -
News -
Are you self-isolating and in need of support? -
Advice and Information -
Take a look at our advice article on the organisations and groups that can support you if you’re grieving. -
News -
A statement from our colleagues at Greater Manchester Local Pharmaceutical Committee (GM LPC) regarding the challenges posed by COVID-19. -
Report -
The board met virtually on Tuesday 23rd April 2020. Find out what was discussed here. -
Advice and Information -
What is wellbeing?
Many people have different views on the exact meaning of wellbeing because it is a personal experience. The Oxford dictionary defines wellbeing as ‘the state of being comfortable, healthy or happy’. -
News -
The World Health Organisation (WHO) has recently issued updated guidance for the use of masks for the general public during the COVID-19 pandemic. -
Report -
The board met virtually on Tuesday 16th June 2020. Find out what was discussed here. -
Report -
We are delighted to have published our 2019-20 annual report -
News -
Healthwatch Manchester are delighted to be launching an information video aimed at improving awareness of the Patient Access Portal, a free online tool which allows remote access to a range of GP services. -
News -
The World Health Organisation have recently released a new video outlining how we can break the COVID-19 chains of transmission. -
News -
Routine dental care has had to change because of COVID-19, with social distancing rules making it difficult to access services. Here’s some information on how to access an NHS dentist during the pandemic. -
Page -
If you don't have the time to formally join us as a volunteer, but would like to help out, then you might like to be a Feedback Friend. -
Page -
We are excited to announce that we have opened recruitment for multiple voluntary roles. Please complete the online application form towards the bottom of the page to register your interest! -
News -
Healthwatch Manchester are delighted to be launching an information video aimed at improving awareness of the Patient Access Portal, a free online tool which allows remote access to a range of GP services for residents throughout Manchester. -
Page -
Youthwatch Manchester is a group of self-led volunteers aged between 16 and 25 years old. We listen to the views of children and young people on how services like doctors, dentists and social workers could be made better for them. We make sure their voices are heard! We try to be a group where everyone can be involved and have their say. -
Blog -
We have spent a little time recently discussing the topics we think need some attention. -
Page -
All practices are required by law to have a clear complaints process. If you wish to complain directly to the provider, this will be through the Practice Manager. -
Page -
You can get free support to help you make a complaint about the NHS by using the Independent Complaints Advocacy (ICA) service. -
Page -
The Patient Advice & Liaison Service (PALS) are the main contact for concerns and complaints about Hospital Services. -
Page -
The Customer Care Team at the Greater Manchester Mental Health NHS Foundation Trust are the main contact for concerns and complaints regarding Mental Health services including Child & Adolescent Mental Health Services (CAMHS). -
Page -
The Patient Experience Team at the North West Ambulance Service NHS Trust are the main contact for concerns and complaints regarding the Ambulance Service. -
Page -
The Corporate Complaints Team at Manchester City Council are the main contact for concerns and complaints regarding both Adult and Children's Social Care Services. -
Advice and Information -
A guide to accessing health services if you are homeless in Manchester -
Advice and Information -
Regular eye tests are important because your eyes don’t usually hurt when something is wrong. A sight test is a vital health check for your eyes that can pick up early signs of eye conditions before you’re aware of any symptoms. -
Advice and Information -
Sexual health services are also known as genitourinary medicine (GUM) clinics. Services provided include Sexually Transited Infection (STI) treatment and medication, contraception provision, HIV testing and treatment, and emergency services. -
Advice and Information -
In Crisis? Let us point you in the right direction - Free crisis services in Manchester -
Advice and Information -
The Care Act updates the law relating to care and support for adults and for carers, setting out one route for determining entitlements, which works for all groups of people in every circumstances. -
Advice and Information -
Choose and Book is a service that lets you choose your hospital or clinic and book your first appointment. You are allowed to choose any NHS hospital in England or area of residence, however in some circumstances your rights may be restricted. -
Advice and Information -
Living with dementia at any time brings everyday challenges for the person and those around them. -
Advice and Information -
The World Health Organisation (WHO) has recently issued updated guidance for the use of masks for the general public during the COVID-19 pandemic. -
Advice and Information -
A practical guide to healthy caring is a new resource that provides information and advice to carers.