Manchester residents are eligible to free support when making NHS complaints, through the Independent Complaints Advocacy (ICA) service.

The ICA in Manchester is provided by the Manchester Advocacy Hub at The Gaddum Centre


There are numerous ways to access the ICA service:

Email to: attaching a completed self-referral form. A person can also complete a referral form if they are making a complaint on behalf of someone else. Professionals can complete a referral on behalf of an individual (with their consent), this referral form is available on the ICA website. Please ensure that the document is encrypted with a password.

Phone: 0161 834 6069

Write to: ICA, Manchester Advocacy Hub, The Gaddum Centre, Gaddum House, 6 Great Jackson Street, Manchester, M15 4AX

In addition to the Independent Health Complaints Advocacy for people who want to make a complaint about their NHS treatment in line with NHS Regulations 2009, they also provide other statutory health and social care Advocacy, namely:

  • Independent Mental Health Advocacy – for eligible patients under the Mental Health Act 1983.
  • Independent Mental Capacity Advocacy – for individuals who are deemed to lack capacity in line with the Mental Capacity Act 2005.
  • Care Act Advocacy – for individuals who have substantial difficulty being involved in their care and support needs under the Care Act 2014.

Healthwatch England and the Citizens Advice have also produced some resources available here.