Tips and tools for making a complaint

Complaints about NHS services

Healthwatch Manchester is not a complaints service, we use service user feedback in a different way, but if you have a complaint to make you can contact Manchester’s Independent Complaints Advocacy (ICA) service.

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Complaints about day-to-day NHS Services: GPs, Opticians, Dentists and Pharmacy

Find out where to start if you have a problem with your GP, Optician, Dentist or Pharmacy. 

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Complaints about Hospital Services

Find out where to start if you have a problem as a patient in a hospital.

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Complaints about Mental Health Services (including Child & Adolescent Mental Health Services (CAMHS))

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. 

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Complaints about Social Care Services

Find out where to start if you have a problem with an Adult and Children's Social Care Services.

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Complaints about the Ambulance Services (including the 111 service)

Find out how to make a complaint about Ambulance Services.

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Whistleblowing

Find out information about how a staff member can report a problem in the NHS or an adult social care service.

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Complaints about Healthwatch Manchester

Find out information about how to make a complaint if you are dissatisfied with any aspect of the service received by Healthwatch Manchester.

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