1. No Time to Wait

    Report -

    This report examines patient experience of the relocation of dialysis treatment from Wythenshawe Hospital to Altrincham Hospital.

  2. Board Minutes - May 2017

    Report -

    The board met on Tuesday 16th May 2017. To view the minutes of this meeting click the link below.

  3. Make the Call

    Report -

    A review was carried out of the 111 telephone operator service using the ‘mystery shopper’ model. Over a period of six months calls were made to the 111 number and a variety of scenarios presented to the operators.

  4. Board Minutes - July 2017

    Report -

    The board met on Tuesday 18th July 2017. Find out what was covered by clicking the link below.

  5. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  6. Three Sites Review

    Report -

    Using a walkthrough, this report provides a comparison between the three A&E departments in Manchester for people with urgent mental health needs.

  7. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  8. Board Minutes - September 2017

    Report -

    The board met on Tuesday 19th September 2017. Find out what was covered by clicking the link below.

  9. 2016-17 Annual Report

    Report -

    We are delighted to be able to share our annual report for 2016-17. It showcases our work over the last 12 months.

  10. Beyond the Diagnosis

    Report -

    Our report aims to highlight the gaps in services people face when diagnosed with dementia at an early age. The report makes recommendations which it’s hoped will be used in gearing up for these much needed services in Manchester.

  11. Patient Journeys

    Report -

    Using a walkthrough, this report aims to share the experiences of people with learning disabilities as they navigate through three outpatient services in Manchester's hospitals.

  12. Board Minutes - November 2017

    Report -

    The board met on Tuesday 21st November 2017. Find out what was covered by clicking the link below.

  13. Week Spot?

    Report -

    We conducted a review into the new 7-day GP service using a 'mystery shopper' exercise. We found that the service is failing many local people, with only 40% of GP practices offering the service.

  14. Lost in Crisis

    Report -

    This report displays our research into the access to mental health services for homeless people in Manchester. It includes the result of outreach done with homeless people and an analysis of the current NHS provision.