How do I make a complaint about Adult or Children's Social Care Services?
The Corporate Complaints Team at Manchester City Council is the main contact for concerns and complaints regarding both Adult and Children's Social Care Services.
If your complaint relates to social care services you should receive a response within 20 working days.
Manchester City Council
0161 234 3012
Online complaints form (a form can also be posted out to you if you ring the above number)
Customer Feedback, Corporate Complaints Team, PO Box 532, Town Hall,
Manchester, M60 2LA
For more information, visit the Manchester City Council website.
Are you a child in care or a care leaver?
If you are a child in care or a care leaver, you can also talk to someone at the National Youth Advocacy Service. They are a charitable organisation who will give you advice, show you what to do and make sure you are listened to.
National Youth Advocacy Service
0808 808 1001
Do want to report abuse or neglect of a child or an adult with care and support needs?
Even if you're unsure, report it to Safeguarding at Manchester City Council so that they can check. You can report your concerns anonymously if you want.
0161 234 5001
If a person is in immediate danger, dial 999 and ask for the Police.
Healthwatch England and the Citizens Advice have also produced some resources available here.
