How do I make a complaint about the Ambulance Service?
The Patient Experience Team at the North West Ambulance Service NHS Trust are the main contact for concerns and complaints regarding the Ambulance Service.
Your complaint will be acknowledged within three working days, and you’ll be contacted to ensure that your concerns have been recorded correctly.
You can get free support to help you make a complaint about the NHS by using the Independent Complaints Advocacy (ICA) service.
Healthwatch England and the Citizens Advice have also produced some resources available here.
North West Ambulance Service NHS Trust
0345 112 6500
Patient Experience Team, North West Ambulance Service NHS Trust Lancashire Office, 449 – 451 Garstang Road, Broughton, Preston, PR3 5LN
For more information, visit their website: