The Right to Register

Healthwatch Manchester recently conducted an investigation through a ‘mystery shopper’ exercise, into the barriers faced registering with a GP practice in Manchester.
graphic of a magnifying glass


  • There is significant variation across GP practices in Manchester regarding the indicated requirements for registration by new patients.
  • Some of these requirements may exclude certain groups of people from registering as new patients.
  • These groups of people include those without proof of address and/or photographic identification who fall into a number of categories including people in transitional accommodation or for whom travel abroad or driving is not possible or feasible.
  • From the patient’s perspective it would seem that the simple process of registration with a GP can become problematic and extra support may be required for certain groups of people.
  • From the commissioner & providers’ perspective it would seem more likely that patients who are able to register without proof of address and/or identification are less likely to use other services such as A&E; and that an agreed and standardised process of registration across Manchester may address this issue.
  • There is no cause for concern regarding the clarity and quality of information provided by frontline GP staff nor with their politeness.


To view the full report please download it below. 

If you would like this report in an alternative format, then please contact us. 

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us