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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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We welcome volunteers from all backgrounds, faiths and communities, as well as with any disabilities, regardless of sexual orientation or gender identity. -
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Take a look at our resources to help you make a complaint about NHS health and social care services. -
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Seize the chance to make change happen. It Starts With You. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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At Healthwatch Manchester we work to an annual plan which has a list of priority areas of work. The annual plan is developed each year at a 'whole organisation' meeting.
Within the plan there is always some stretch time to allow for hot topics or wicked issues which may require us to be more responsive and work on them straight away.
Below are brief descriptions of our current areas of work.
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If you don't have the time to formally join us as a volunteer, but would like to help out, then you might like to be a Feedback Friend. -
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We are excited to announce that we have opened recruitment for multiple voluntary roles. Please complete the online application form towards the bottom of the page to register your interest! -
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Youthwatch Manchester is a group of self-led volunteers aged between 16 and 25 years old. We listen to the views of children and young people on how services like doctors, dentists and social workers could be made better for them. We make sure their voices are heard! We try to be a group where everyone can be involved and have their say. -
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All practices are required by law to have a clear complaints process. If you wish to complain directly to the provider, this will be through the Practice Manager. -
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You can get free support to help you make a complaint about the NHS by using the Independent Complaints Advocacy (ICA) service. -
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The Patient Advice & Liaison Service (PALS) are the main contact for concerns and complaints about Hospital Services. -
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The Customer Care Team at the Greater Manchester Mental Health NHS Foundation Trust are the main contact for concerns and complaints regarding Mental Health services including Child & Adolescent Mental Health Services (CAMHS). -
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The Patient Experience Team at the North West Ambulance Service NHS Trust are the main contact for concerns and complaints regarding the Ambulance Service. -
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The Corporate Complaints Team at Manchester City Council are the main contact for concerns and complaints regarding both Adult and Children's Social Care Services. -
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The Health and Social Care Act allows local Healthwatch authorised representatives to observe how health and adult social care services are provided and to talk to service users, their families and carers. -
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The Government has put in place regulations which impose legal requirements on local Healthwatch. -
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Individuals and organisations have the right to express their views about the performance of Healthwatch Manchester and the way in which it conducts its business.
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Healthwatch Manchester works in partnership with a number of organisations based in Manchester and beyond. See below for a comprehensive list of current partners. -
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Find out who we work with. -
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The NHS provides good quality services to most people but sometimes things do go wrong. Very often a problem can be resolved, quickly, easily and informally but in some cases people may choose to make an official complaint. -
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If you are unhappy about any aspect of NHS care or treatment, or have a complaint about Public Health provision you or others have received, you can raise your concerns about it. -
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There are two stages to the NHS complaints process, these stages are detailed below. -
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The Parliamentary and Health Service Ombudsman, (PHSO) for NHS Complaints or the Local Government Ombudsman (LGO) for Public Health complaints, are the second and final stage of the complaints process. -
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The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. Here’s some key information about the accessible communications you should expect from services.