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Healthwatch Manchester recently conducted an investigation through a ‘mystery shopper’ exercise, into the barriers faced registering with a GP practice in Manchester. -
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To coincide with the International Day of Sign Languages on the 23rd September we are showcasing these answers from a focus group we held last October with people from Manchester Deaf Centre. -
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Healthwatch Manchester conducted an investigation into older Manchester residents; their experiences and approach in using online services to access health and care and towards online use in general. -
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This report aims to present the impact of our previous investigation into the extended access service (also known as the 7 day service).
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This report aims to provide a review of access to Manchester’s Sexual Health Services. -
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Manchester parents took part in a survey around healthy growth in children between 0 and 5 years of age. It examined their access to and uptake of healthy growth services for children and tested their understanding of healthy diet and exercise. -
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A review was carried out of the 111 telephone operator service using the ‘mystery shopper’ model. Over a period of six months calls were made to the 111 number and a variety of scenarios presented to the operators. -
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The board met on Tuesday 21st May 2019. Find out what was discussed here. -
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The board met on Tuesday 19th November 2019. Find out what was discussed here. -
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The board met on Tuesday 21st January 2020. Find out what was discussed here. -
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The board met virtually on Tuesday 23rd April 2020. Find out what was discussed here. -
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The board met virtually on Tuesday 16th June 2020. Find out what was discussed here. -
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This report displays our research into the access to mental health services for homeless people in Manchester. It includes the result of outreach done with homeless people and an analysis of the current NHS provision. -
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We conducted a review into the new 7-day GP service using a 'mystery shopper' exercise. We found that the service is failing many local people, with only 40% of GP practices offering the service. -
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We are delighted to have published our 2019-20 annual report -
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Our report aims to highlight the gaps in services people face when diagnosed with dementia at an early age. The report makes recommendations which it’s hoped will be used in gearing up for these much needed services in Manchester. -
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Using a walkthrough, this report aims to share the experiences of people with learning disabilities as they navigate through three outpatient services in Manchester's hospitals. -
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Using a walkthrough, this report provides a comparison between the three A&E departments in Manchester for people with urgent mental health needs. -
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This report presents the findings from our survey of three Manchester communities for whom English is a second language: the Chinese, Deaf and South Asian communities, and their experiences of accessing safety information about COVID-19 -
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The board met on Tuesday 19th March 2019. Find out what was discussed below. -
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The board met on Tuesday 18th January 2019. Find out what was discussed below. -
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The board met on Tuesday 20th November 2018. Find out what was discussed below. -
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The board met on Tuesday 26th September 2018. Find out what was discussed below. -
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The board met on Tuesday 17th July 2018. Find out what was covered by clicking the link below. -
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The board met on Tuesday 20th March 2018. Find out what was covered by clicking the link below. -
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The board met on Tuesday 16th January 2018. Find out what was covered by clicking the link below. -
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The board met on Tuesday 21st November 2017. Find out what was covered by clicking the link below. -
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The board met on Tuesday 19th September 2017. Find out what was covered by clicking the link below. -
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The board met on Tuesday 18th July 2017. Find out what was covered by clicking the link below. -
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The board met on Tuesday 16th May 2017. To view the minutes of this meeting click the link below. -
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We are proud to release our annual report for 2018-19 which showcases our work over the last twelve months. -
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We are proud to release our annual report for 2017-18, which showcases our work over the last 12 months. -
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We are delighted to be able to share our annual report for 2016-17. It showcases our work over the last 12 months. -
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We recently visited Norlands Nursing Home in Newton Heath. Read our report into the home below. -
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We recently conducted an Enter and View visit to Alexandra Lodge Care Centre. Read our report by clicking the link below. -
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We recently conducted an Enter and View visit to the 136 Suite at North Manchester General Hospital, a specialist mental health service run by the Greater Manchester Mental Health NHS Trust (GMMH). -
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We recently carried out an Enter and View visit to Beechill Nursing Home in Cheetham Hill. -
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We recently conducted an Enter and View visit to Seymour Care Home in Clayton. -
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We recently conducted an Enter and View visit to Hall Lane Resource Centre, a short stay residential and respite care centre in South Manchester. -
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We recently conducted an Enter and View visit to Abbotsford Nursing Home. -
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The Health and Social Care Act allows local Healthwatch authorised representatives to observe how health and adult social care services are provided and to talk to service users, their families and carers. -
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Individuals and organisations have the right to express their views about the performance of Healthwatch Manchester and the way in which it conducts its business. -
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The Board met virtually on Tuesday 15th September 2020. Read the minutes from the meeting here. -
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We are delighted to be releasing our report 'Cut Loose', which follows an investigation into the effect of deregistration of homeless people from GP practices -
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The Board met virtually on Tuesday 17th November 2020. The Annual General Meeting was also encompassed within this meeting. Find out what went on below. -
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The Board met virtually on Tuesday 16th March 2021. Find out what went on below. -
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The Board met virtually on Tuesday 19th January 2021. Find out what went on below. -
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The Board met virtually on Tuesday 18th May 2021. Find out what went on below. -
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This report presents the findings from our new survey of three Manchester communities for whom English is a second language: the Chinese, Deaf and South Asian communities, and their experiences of accessing safety information about COVID-19 -
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This report investigates the experiences of integrated care for two of our local communities.