Enter and View: Beechill Nursing Home

Summary:

Based on the observations of authorised representatives and conversations with residents, relatives and staff, we can say that:

The main areas of good practice identified were:

• Overwhelmingly positive relationships between staff and residents.
• High quality person-centred care offered to residents by staff.
• Staff training and skills development.
• A broad range of organised activities.
• Multilingual staff.

The main practices that did not appear to work so well were:

• Communication with residents regarding meal choices.
• Engaging residents in organised activities.
• Allowing residents with mobility issues unrestricted access to the garden.
• Communication with relatives to attend residents and relatives meetings