Enter and View: Alexandra Lodge

Recommendations:

• There needs to be clarity on the complaints system and how residents’ voices are heard. We would like to see a recent example of how a resident raised an issue and this was acted upon.
• Menus and other literature need to be available in different languages and if possible an oncall interpreter for residents.
• Communication channels need to be improved between the night and day teams. 
• We suggest introducing a floating staff member which covers all floors to improve cohesion, quality and safety.
• We recommend that the broken food warmer is replaced to ensure hot food is available throughout breakfast time.
• We recommend a more efficient hot water delivery system to ensure residents and staff do not go without a hot drink when required.
• We recommend an activities board in a public space and in the required languages.