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Come and have a look at the highlights of our work from the last year! -
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We recently performed an Enter and View at Acacia Lodge in New Moston, North Manchester -
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Healthwatch England national director, Louise Ansari, responds to the latest NHS performance stats. -
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The NHS provides good quality services to most people but sometimes things do go wrong. Very often a problem can be resolved, quickly, easily and informally but in some cases people may choose to make an official complaint. -
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If you are unhappy about any aspect of NHS care or treatment, or have a complaint about Public Health provision you or others have received, you can raise your concerns about it. -
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There are two stages to the NHS complaints process, these stages are detailed below. -
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The Parliamentary and Health Service Ombudsman, (PHSO) for NHS Complaints or the Local Government Ombudsman (LGO) for Public Health complaints, are the second and final stage of the complaints process. -
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The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. Here’s some key information about the accessible communications you should expect from services. -
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Recently Healthwatch Manchester conducted a review on pharmacies in the M15 area to assess their compliance with the Accessible Information Standard (AIS).
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We recently performed an Enter and View at Brocklehurst Nursing Home in Withington, Manchester -
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We recently performed an Enter and View at Chestnut House Care Home, Crumpsall, Manchester -
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Recently Healthwatch Manchester conducted a review on pharmacies in the M14 area to assess their compliance with the Accessible Information Standard (AIS). -
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Recently Healthwatch Manchester conducted a review on pharmacies in the M12 & M13 area to assess their compliance with the Accessible Information Standard (AIS). -
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Healthwatch Manchester have produced a report about dental admissions in Manchester, investigating how many dentists are accepting new patients. -
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Healthwatch Manchester staff were recently invited to a workshop at Wythenshawe Hospital to learn more about a new online web portal and mobile app that connects you to your MFT medical information known as MyMFT -
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The price of an NHS prescription will be increasing as of April 1st 2023. Here is the what you need to know about the change. -
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Recently Healthwatch Manchester conducted a review on pharmacies in the M11 area to assess their compliance with the Accessible Information Standard (AIS). -
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The Board met virtually on Wednesday 14th December 2022. Find out what went on below. -
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The Board met virtually on Wednesday 23 January 2023. Find out what went on below. -
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Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
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We recently performed an Enter and View at Fairleigh House Care Home in Whalley Range, Manchester. -
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We recently performed an Enter and View at Carlton Road Care Home in Whalley Range, Manchester. -
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Recently Healthwatch Manchester conducted a review on pharmacies in the M16 area to assess their compliance with the Accessible Information Standard (AIS). -
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The Board met virtually on Wednesday 29 March 2023. Find out what went on below. -
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Recently Healthwatch Manchester conducted a review on pharmacies in the M18 area to assess their compliance with the Accessible Information Standard (AIS). -
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Healthwatch Manchester recently carried out an Enter and View at Carlton Road Care Home in Newton Heath, Manchester. -
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From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner has changed. Primary care services are GPs, dentists, opticians or pharmacy services. -
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News, updates and information in the latest edition of the Healthwatch Manchester Newsletter. -
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Choosing the right service when you are unwell or injured helps you to get the care you need as soon as possible. It also reduces pressure on emergency services, freeing them up to help those who need it most. -
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We visited Extra Care services in Manchester to speak with the residents about their experiences in receipt of this service. -
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Healthwatch Manchester have recently completed a report investigating the experiences of learning disabled people when receiving their Annual Health Checks. -
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Healthwatch Manchester are delighted to publish our 2022-2023 Annual Report. -
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News, updates and information in the latest edition of the Healthwatch Manchester Newsletter. -
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Both Junior and Consultant doctors will be participating in planned industrial action in August 2023.
•Junior doctors will be striking from 7am on Friday 11 August until 7am on Tuesday 15 August.
•Consultant doctors will be striking from 7am on Thursday 24 August until 7am on Saturday 26 August. -
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After a year of consultation, NHS bosses are set to announce a change in how fast a patient will be able to see a specialist if their GP suspects they have cancer. -
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We have reviewed all Manchester GP Practice websites (where a website was available to do so) using 21 assessment criteria (statutory compliance, contractual compliance, accessibility compliance). Here are the bespoke reports for each website. -
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Services in GP practices and the community are being changed to make it easier for patients to access a wider range of help and support services from general practices. -
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We have completed our re-review of each GP Practice website in Manchester. The full report is now available here.