Enter and View: Averill House Care Home

We visited Averill House Care Home to observe the environment and routine of the venue with a particular focus on how well it supports the dignity of residents. Moreover, we made a plan to speak to members of staff about their experience in the home, focusing specifically on the care and any treatments they provided. This included an opportunity to share their opinions and feedback about the service.

During our visit, we found the care home to be clean and tidy with good lighting all around the building. Each resident had their own room and there was ample space for visitors to use. However, we found parts of the building where the paint had been heavily chipped and scuffed making it look neglected and worn. Therefore, it was recommended that the interior walls of the home are redecorated.

Moreover, after seeing many walking frames left in a public area, we recommend that unnecessary clutter be regularly removed to make as much space as possible in the corridors. we do note that the Turnaround Manager mentioned these were awaiting removal.

We found that the staff steam were friendly and welcoming on our arrival at Averill House. Plenty of staff were visible during our visit and all staff were wearing name badges. We noted that there was a good level of signage in the home with numerous whiteboards displaying staff names and roles. However, we recommend that photographs be added to these so both residents and visitors can identify individual along with their role.

Thank you to the staff and service users as Averill House Care Home for their feedback and cooperation during our visit. 

Please see below for our full report including findings and observations.