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If you don't have the time to formally join us as a volunteer, but would like to help out, then you might like to be a Feedback Friend. -
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We are excited to announce that we have opened recruitment for multiple voluntary roles. Please complete the online application form towards the bottom of the page to register your interest! -
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Youthwatch Manchester is a group of self-led volunteers aged between 16 and 25 years old. We listen to the views of children and young people on how services like doctors, dentists and social workers could be made better for them. We make sure their voices are heard! We try to be a group where everyone can be involved and have their say. -
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All practices are required by law to have a clear complaints process. If you wish to complain directly to the provider, this will be through the Practice Manager. -
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You can get free support to help you make a complaint about the NHS by using the Independent Complaints Advocacy (ICA) service. -
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The Patient Advice & Liaison Service (PALS) are the main contact for concerns and complaints about Hospital Services. -
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The Customer Care Team at the Greater Manchester Mental Health NHS Foundation Trust are the main contact for concerns and complaints regarding Mental Health services including Child & Adolescent Mental Health Services (CAMHS). -
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The Patient Experience Team at the North West Ambulance Service NHS Trust are the main contact for concerns and complaints regarding the Ambulance Service. -
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The Corporate Complaints Team at Manchester City Council are the main contact for concerns and complaints regarding both Adult and Children's Social Care Services. -
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The Health and Social Care Act allows local Healthwatch authorised representatives to observe how health and adult social care services are provided and to talk to service users, their families and carers. -
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The Government has put in place regulations which impose legal requirements on local Healthwatch. -
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Individuals and organisations have the right to express their views about the performance of Healthwatch Manchester and the way in which it conducts its business.
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Healthwatch Manchester works in partnership with a number of organisations based in Manchester and beyond. See below for a comprehensive list of current partners.