1. The Right to Register

    Report -

    Healthwatch Manchester recently conducted an investigation through a ‘mystery shopper’ exercise, into the barriers faced registering with a GP practice in Manchester.

  2. Interpreter Needs of Manchester's Deaf Community

    Report -

    To coincide with the International Day of Sign Languages on the 23rd September we are showcasing these answers from a focus group we held last October with people from Manchester Deaf Centre.

  3. Sticking with IT

    Report -

    Healthwatch Manchester conducted an investigation into older Manchester residents; their experiences and approach in using online services to access health and care and towards online use in general.

  4. Impact Report: Extended Access to GP Appointments

    Report -

    This report aims to present the impact of our previous investigation into the extended access service (also known as the 7 day service).

  5. Meeting the Manchester Demand

    Report -

    This report aims to provide a review of access to Manchester’s Sexual Health Services.

  6. Children in Context

    Report -

    Manchester parents took part in a survey around healthy growth in children between 0 and 5 years of age. It examined their access to and uptake of healthy growth services for children and tested their understanding of healthy diet and exercise.

  7. Make the Call

    Report -

    A review was carried out of the 111 telephone operator service using the ‘mystery shopper’ model. Over a period of six months calls were made to the 111 number and a variety of scenarios presented to the operators.

  8. Week Spot?

    Report -

    We conducted a review into the new 7-day GP service using a 'mystery shopper' exercise. We found that the service is failing many local people, with only 40% of GP practices offering the service.

  9. Patient Journeys

    Report -

    Using a walkthrough, this report aims to share the experiences of people with learning disabilities as they navigate through three outpatient services in Manchester's hospitals.

  10. 'Cut Loose' - deregistration of homeless people from GP practices

    Report -

    We are delighted to be releasing our report 'Cut Loose', which follows an investigation into the effect of deregistration of homeless people from GP practices

  11. Working in Isolation? - Experiences of integrated care

    Report -

    This report investigates the experiences of integrated care for two of our local communities.

  12. 'Good Practice' - a review of GP practice websites

    Report -

    Our new review of GP practice websites highlights a need for improved accessibility standards

  13. 2020-21 Annual Report

    Report -

    We are delighted to have published our 2020-21 annual report

  14. Patient experience during COVID-19 - two new Healthwatch Manchester reports

    Report -

    We are delighted to release two new reports looking into patient experiences of care during the COVID-19 pandemic

  15. Championing what matters to you: Annual report 2021-22

    Report -

    Come and have a look at the highlights of our work from the last year!

  16. Enter and View: Allendale Residential Home

    Report -

    We recently conducted an Enter & View at Allendale Residential Home in North Manchester.

  17. Mystery shopper review of access to Patient Participation Groups

    Report -

    Healthwatch Manchester have produced a report about the publics access to Patient Participation Groups.

  18. Enter and View: Manchester Royal Infirmary

    Report -

    We recently carried out an Enter and View at Manchester Royal Infirmary Hospital to assess wheelchair access for people in the hospital.

  19. Seen and Heard: The experiences of children and young people in primary care

    Report -

    Our staff visited East Manchester leisure Centre in recently to interact with local service users and gather their views on accessing general practice surgeries and dental practices in Manchester.

  20. Mystery shopper review of Dentists admissions in Manchester

    Report -

    Healthwatch Manchester have produced a report about dental admissions in Manchester, investigating how many dentists are accepting new patients.

  21. Enter and View: Averill House Care Home

    Report -

    Healthwatch Manchester recently carried out an Enter and View at Carlton Road Care Home in Newton Heath, Manchester.

  22. Quality Time: Our Annual Health Check Review Report

    Report -

    Healthwatch Manchester have recently completed a report investigating the experiences of learning disabled people when receiving their Annual Health Checks.

  23. Our review reports for 81 Manchester GP Practice Websites are here!

    Report -

    We have reviewed all Manchester GP Practice websites (where a website was available to do so) using 21 assessment criteria (statutory compliance, contractual compliance, accessibility compliance). Here are the bespoke reports for each website.

  24. Healthwatch Manchester: Better Practice? GP Practice website reviews

    Report -

    We have completed our re-review of each GP Practice website in Manchester. The full report is now available here.

  25. Healthwatch Manchester Impact Report

    Report -

    Healthwatch Manchester are delighted to release our Impact Report for 2023-24. This report details our activities and their impacts over the last 12 months.

  26. Wheelchair Access across Manchester Hospitals

    Report -

    Healthwatch Manchester are delighted to announce that we have completed our combined review of wheelchair access across the three major hospital sites in Manchester - Manchester Royal Infirmary, North Manchester General Hospital and Wythenshawe Hospital.