1. The Right to Register

    Report -

    Healthwatch Manchester recently conducted an investigation through a ‘mystery shopper’ exercise, into the barriers faced registering with a GP practice in Manchester.

  2. Interpreter Needs of Manchester's Deaf Community

    Report -

    To coincide with the International Day of Sign Languages on the 23rd September we are showcasing these answers from a focus group we held last October with people from Manchester Deaf Centre.

  3. Sticking with IT

    Report -

    Healthwatch Manchester conducted an investigation into older Manchester residents; their experiences and approach in using online services to access health and care and towards online use in general.

  4. Meeting the Manchester Demand

    Report -

    This report aims to provide a review of access to Manchester’s Sexual Health Services.

  5. Children in Context

    Report -

    Manchester parents took part in a survey around healthy growth in children between 0 and 5 years of age. It examined their access to and uptake of healthy growth services for children and tested their understanding of healthy diet and exercise.

  6. Make the Call

    Report -

    A review was carried out of the 111 telephone operator service using the ‘mystery shopper’ model. Over a period of six months calls were made to the 111 number and a variety of scenarios presented to the operators.

  7. Patient Journeys

    Report -

    Using a walkthrough, this report aims to share the experiences of people with learning disabilities as they navigate through three outpatient services in Manchester's hospitals.

  8. 'Good Practice' - a review of GP practice websites

    Report -

    Our new review of GP practice websites highlights a need for improved accessibility standards

  9. 2020-21 Annual Report

    Report -

    We are delighted to have published our 2020-21 annual report

  10. Patient experience during COVID-19 - two new Healthwatch Manchester reports

    Report -

    We are delighted to release two new reports looking into patient experiences of care during the COVID-19 pandemic

  11. Championing what matters to you: Annual report 2021-22

    Report -

    Come and have a look at the highlights of our work from the last year!

  12. Enter and View: Allendale Residential Home

    Report -

    We recently conducted an Enter & View at Allendale Residential Home in North Manchester.

  13. Enter and View: Manchester Royal Infirmary

    Report -

    We recently carried out an Enter and View at Manchester Royal Infirmary Hospital to assess wheelchair access for people in the hospital.

  14. Mystery shopper review of Dentists admissions in Manchester

    Report -

    Healthwatch Manchester have produced a report about dental admissions in Manchester, investigating how many dentists are accepting new patients.

  15. Enter and View: Averill House Care Home

    Report -

    Healthwatch Manchester recently carried out an Enter and View at Carlton Road Care Home in Newton Heath, Manchester.

  16. Our review reports for 81 Manchester GP Practice Websites are here!

    Report -

    We have reviewed all Manchester GP Practice websites (where a website was available to do so) using 21 assessment criteria (statutory compliance, contractual compliance, accessibility compliance). Here are the bespoke reports for each website.

  17. Healthwatch Manchester: Better Practice? GP Practice website reviews

    Report -

    We have completed our re-review of each GP Practice website in Manchester. The full report is now available here.

  18. Wheelchair Access across Manchester Hospitals

    Report -

    Healthwatch Manchester are delighted to announce that we have completed our combined review of wheelchair access across the three major hospital sites in Manchester - Manchester Royal Infirmary, North Manchester General Hospital and Wythenshawe Hospital.