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This report examines patient experience of the relocation of dialysis treatment from Wythenshawe Hospital to Altrincham Hospital. -
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The board met on Tuesday 16th May 2017. To view the minutes of this meeting click the link below. -
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A review was carried out of the 111 telephone operator service using the ‘mystery shopper’ model. Over a period of six months calls were made to the 111 number and a variety of scenarios presented to the operators. -
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The board met on Tuesday 18th July 2017. Find out what was covered by clicking the link below. -
Advice and Information -
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
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Using a walkthrough, this report provides a comparison between the three A&E departments in Manchester for people with urgent mental health needs. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
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The board met on Tuesday 19th September 2017. Find out what was covered by clicking the link below. -
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We are delighted to be able to share our annual report for 2016-17. It showcases our work over the last 12 months. -
Report -
Our report aims to highlight the gaps in services people face when diagnosed with dementia at an early age. The report makes recommendations which it’s hoped will be used in gearing up for these much needed services in Manchester. -
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Using a walkthrough, this report aims to share the experiences of people with learning disabilities as they navigate through three outpatient services in Manchester's hospitals. -
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The board met on Tuesday 21st November 2017. Find out what was covered by clicking the link below. -
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We conducted a review into the new 7-day GP service using a 'mystery shopper' exercise. We found that the service is failing many local people, with only 40% of GP practices offering the service. -
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This report displays our research into the access to mental health services for homeless people in Manchester. It includes the result of outreach done with homeless people and an analysis of the current NHS provision. -
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Come and have a look at the highlights of our work from the last year! -
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We recently performed an Enter and View at Acacia Lodge in New Moston, North Manchester -
News -
Healthwatch England national director, Louise Ansari, responds to the latest NHS performance stats. -
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The NHS provides good quality services to most people but sometimes things do go wrong. Very often a problem can be resolved, quickly, easily and informally but in some cases people may choose to make an official complaint. -
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If you are unhappy about any aspect of NHS care or treatment, or have a complaint about Public Health provision you or others have received, you can raise your concerns about it. -
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There are two stages to the NHS complaints process, these stages are detailed below. -
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The Parliamentary and Health Service Ombudsman, (PHSO) for NHS Complaints or the Local Government Ombudsman (LGO) for Public Health complaints, are the second and final stage of the complaints process. -
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The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. Here’s some key information about the accessible communications you should expect from services. -
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Recently Healthwatch Manchester conducted a review on pharmacies in the M15 area to assess their compliance with the Accessible Information Standard (AIS).
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We recently performed an Enter and View at Brocklehurst Nursing Home in Withington, Manchester -
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We recently performed an Enter and View at Chestnut House Care Home, Crumpsall, Manchester -
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Recently Healthwatch Manchester conducted a review on pharmacies in the M14 area to assess their compliance with the Accessible Information Standard (AIS). -
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Recently Healthwatch Manchester conducted a review on pharmacies in the M12 & M13 area to assess their compliance with the Accessible Information Standard (AIS). -
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Healthwatch Manchester have produced a report about dental admissions in Manchester, investigating how many dentists are accepting new patients. -
Advice and Information -
Healthwatch Manchester staff were recently invited to a workshop at Wythenshawe Hospital to learn more about a new online web portal and mobile app that connects you to your MFT medical information known as MyMFT -
Advice and Information -
The price of an NHS prescription will be increasing as of April 1st 2023. Here is the what you need to know about the change. -
Report -
Recently Healthwatch Manchester conducted a review on pharmacies in the M11 area to assess their compliance with the Accessible Information Standard (AIS). -
Advice and Information -
The Board met virtually on Wednesday 14th December 2022. Find out what went on below. -
Advice and Information -
The Board met virtually on Wednesday 23 January 2023. Find out what went on below. -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
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We recently performed an Enter and View at Fairleigh House Care Home in Whalley Range, Manchester. -
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We recently performed an Enter and View at Carlton Road Care Home in Whalley Range, Manchester. -
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Recently Healthwatch Manchester conducted a review on pharmacies in the M16 area to assess their compliance with the Accessible Information Standard (AIS). -
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The Board met virtually on Wednesday 29 March 2023. Find out what went on below. -
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Recently Healthwatch Manchester conducted a review on pharmacies in the M18 area to assess their compliance with the Accessible Information Standard (AIS). -
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Healthwatch Manchester recently carried out an Enter and View at Carlton Road Care Home in Newton Heath, Manchester.