1. No Time to Wait

    Report -

    This report examines patient experience of the relocation of dialysis treatment from Wythenshawe Hospital to Altrincham Hospital.

  2. Board Minutes - May 2017

    Report -

    The board met on Tuesday 16th May 2017. To view the minutes of this meeting click the link below.

  3. Make the Call

    Report -

    A review was carried out of the 111 telephone operator service using the ‘mystery shopper’ model. Over a period of six months calls were made to the 111 number and a variety of scenarios presented to the operators.

  4. Board Minutes - July 2017

    Report -

    The board met on Tuesday 18th July 2017. Find out what was covered by clicking the link below.

  5. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  6. Three Sites Review

    Report -

    Using a walkthrough, this report provides a comparison between the three A&E departments in Manchester for people with urgent mental health needs.

  7. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  8. Board Minutes - September 2017

    Report -

    The board met on Tuesday 19th September 2017. Find out what was covered by clicking the link below.

  9. 2016-17 Annual Report

    Report -

    We are delighted to be able to share our annual report for 2016-17. It showcases our work over the last 12 months.

  10. Beyond the Diagnosis

    Report -

    Our report aims to highlight the gaps in services people face when diagnosed with dementia at an early age. The report makes recommendations which it’s hoped will be used in gearing up for these much needed services in Manchester.

  11. Patient Journeys

    Report -

    Using a walkthrough, this report aims to share the experiences of people with learning disabilities as they navigate through three outpatient services in Manchester's hospitals.

  12. Board Minutes - November 2017

    Report -

    The board met on Tuesday 21st November 2017. Find out what was covered by clicking the link below.

  13. Week Spot?

    Report -

    We conducted a review into the new 7-day GP service using a 'mystery shopper' exercise. We found that the service is failing many local people, with only 40% of GP practices offering the service.

  14. Lost in Crisis

    Report -

    This report displays our research into the access to mental health services for homeless people in Manchester. It includes the result of outreach done with homeless people and an analysis of the current NHS provision.

  15. Patiently Waiting. A review of patient experience from the Accident and Emergency Department at Manchester Royal Infirmary Hospital

    Report -

    Healthwatch Manchester recently completed three visits to the Emergency Department waiting areas at Manchester Royal Infirmary(MRI) to speak with patients there about their experience.

  16. Enter and View: Wythenshawe Hospital

    Report -

    We recently carried out an Enter and View at Wythenshawe Hospital to assess wheelchair access for people in the hospital.

  17. 'Bridging the Gap' - A qualitative analysis of Mental Health Support Services for students in Manchester

    Report -

    Healthwatch Manchester have spent time over the last four months talking with members of Manchester's student population about their experience and understanding of Mental Health Support Services available to them in the city.

  18. Loud & Clear? - A comparative review of the Start for Life and Little Swaps, Big Changes Public Health Campaigns.

    Report -

    Healthwatch Manchester have spent time over the last few months working with different community groups reviewing two separate public health campaigns.

  19. Accessible Information Standard in M20

    Report -

    Recently Healthwatch Manchester conducted a review on pharmacies in the M20 area to assess their compliance with the Accessible Information Standard (AIS).

  20. Healthwatch Manchester Impact Report

    Report -

    Healthwatch Manchester are delighted to release our Impact Report for 2023-24. This report details our activities and their impacts over the last 12 months.

  21. Wheelchair Access across Manchester Hospitals

    Report -

    Healthwatch Manchester are delighted to announce that we have completed our combined review of wheelchair access across the three major hospital sites in Manchester - Manchester Royal Infirmary, North Manchester General Hospital and Wythenshawe Hospital.

  22. NHS Constitution Consultation

    News -

    The Government have launched a consultation on the NHS Constitution, which sets out your rights as an NHS patient. Read why it's important to have your say.