1. Enquiry, Feedback or Complaint?

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    The NHS provides good quality services to most people but sometimes things do go wrong. Very often a problem can be resolved, quickly, easily and informally but in some cases people may choose to make an official complaint.

  2. Making an NHS Complaint

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    If you are unhappy about any aspect of NHS care or treatment, or have a complaint about Public Health provision you or others have received, you can raise your concerns about it.

  3. The NHS Complaints Process

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    There are two stages to the NHS complaints process, these stages are detailed below.

  4. The Parliamentary and Health Service Ombudsman

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    The Parliamentary and Health Service Ombudsman, (PHSO) for NHS Complaints or the Local Government Ombudsman (LGO) for Public Health complaints, are the second and final stage of the complaints process.

  5. The Accessible Information Standard – what you can expect from services

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    The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. Here’s some key information about the accessible communications you should expect from services.