Enter and View: Manchester Integrative Medical Practice

Manchester Integrative Medical Practice is a CQC registered provider who holds an NHS GMS contract. MIMP is one practice over two sites which include Longsight Health Centre and Moss Side Health Centre. It has a large contractual catchment area with the site at Longsight Health Centre serving local communities in Ardwick, Longsight, Gorton, Levenshulme and Rusholme. The practice treats roughly 320 patients per day and employs 54 staff members with the majority of staff being from the communities the practice serves. Mandy Bruder acts as Practice Manager across both sites.

The purpose of our visit was to:

• Observe the environment and routine of the venue
• Speak to patients about their experience in the practice, focusing specifically on the appointment booking system and consultations.
• Give staff an opportunity to share their opinions and feedback about the service.

We informed the GP Practice of our intention to conduct an Enter and View visit over a week beforehand, in order to ensure that they were comfortable with our attendance. Upon our arrival at the practice, Enter and View lead Thomas Carr informed reception staff of our presence and requested to speak with the Practice Manager. During this time, the remaining two members of staff completed their observations of both the internal and external environment. 4 members of staff (including the Practice Manager) and 2 patients/carers were interviewed during our visit by authorised representatives of HWM.

We recommended that signage in the practice directing patients towards the accessible toilet should be improved to  clarify where the designated space is for patients who require it. We also recommended that signage in the practice referring to the location of the designated fire safety point should be updated and clearly displayed to ensure patients are aware of this important information. 

Furthermore, we recommended that the practice should ensure they restart their Patient Participation Group at their earliest convenience and actively host / promote the occurrence of this.

To read our findings and full list of recommendations, please follow the link to the report below.