complaints policy
Complaints Policy
Individuals and organisations have the right to express their views about the performance of Healthwatch Manchester and the way in which it conducts its business.
16 November 2020
Report
enter and view
Enter & View Policy
The Health and Social Care Act allows local Healthwatch authorised representatives to observe how health and adult social care services are provided and to talk to service users, their families and carers.
16 November 2020
Report
graphic of a magnifying glass
COVID-19: Three Communities
This report shows displays the findings from our survey of three communities for whom English is a second language, about their experiences accessing information about COVID-19 and how to protect themselves.
15 October 2020
Report
annual report
Our 2019-20 Annual Report
We are delighted to have published our 2019-20 annual report
16 July 2020
Report
graphic of a magnifying glass
Board Minutes - June 2020
The board met virtually on Tuesday 16th June 2020. Find out what was discussed here.
16 June 2020
Report
graphic of a magnifying glass
Board Minutes - April 2020
The board met virtually on Tuesday 23rd April 2020. Find out what was discussed here.
23 April 2020
Report
graphic of a magnifying glass
Board Minutes - January 2020
The board met on Tuesday 21st January 2020. Find out what was discussed here.
21 January 2020
Report
graphic of a magnifying glass
The Right to Register
Healthwatch Manchester recently conducted an investigation through a ‘mystery shopper’ exercise, into the barriers faced registering with a GP practice in Manchester.
17 January 2020
Report
graphic of a magnifying glass
Board Minutes - November 2019
The board met on Tuesday 19th November 2019. Find out what was discussed here.
19 November 2019
Report
graphic of a magnifying glass
Enter and View: Norlands Nursing Home
We recently visited Norlands Nursing Home in Newton Heath. Read our report into the home below.
13 November 2019
Report
graphic of a magnifying glass
Interpreter Needs of Manchester's Deaf Community
To coincide with the International Day of Sign Languages on the 23rd September we are showcasing these answers from a focus group we held last October with people from Manchester Deaf Centre.
23 September 2019
Report
graphic of a magnifying glass
Impact Report: Extended Access to GP Appointments
This report aims to present the impact of our previous investigation into the extended access service (also known as the 7 day service).
1 August 2019
Report