Blast from the past! Nine year old Healthwatch report reappears

News - 13 December 2023

After recently completing a review of the Accident and Emergency department at Manchester Royal Infirmary, HWM have been looking back at our work and looked almost 10 years prior to find a review similar to this.
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Downloads

This was an Enter and View report produced in 2014. At this time, we visited the A&E waiting area and interviewed the service users regarding their experiences.  

This report found that people who identify as black or minority ethnic (BME) or transgender appear to be over represented in these services through this survey. Moreover, 41.7% of respondents said the services were of good quality. 

There are similarities between this 2014 report and our 2023 report, which is currently being written. It will be interesting to see if / how the public opinion of the waiting area in A&E have changed since 2014.

To read this 2014 report, follow the download link below. Our 2023 report will be published before the end of the year so keep an eye out for that.

Report from the Waiting Rooms: Enter & View Observation at Manchester Royal Infirmary 2014
Download (PDF 691 KB)

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